Introduction

This page sets out the legal terms that apply when you use our services — whether you’re browsing our website, using our mobile or web app, or interacting with our platform in any way.

Please take a moment to read through the following policies:

• Website Terms and Conditions – These govern your use of our website, including acceptable use, content ownership, and disclaimers.

• App Terms and Conditions – These apply when using our app, including licensing, service access, and user responsibilities.

• Privacy Policy – This explains how we collect, store, use, and protect your personal information across all our services.

• Cookies Policy – This outlines how we use cookies and similar technologies to improve your experience and collect usage data.

By continuing to use our website or app, you confirm that you understand and agree to these terms. If you do not agree, you should not use our services.

WEBSITE TERMS AND CONDITIONS

1. INTRODUCTION

1. These terms and conditions (Terms) apply when you use this website, www.videotranslator.ai (Website).

2. You agree to be bound by these Terms which form a binding contractual agreement between you and us, VIDEOTRANSLATORAI PTY LTD ACN 602 663 141 (our, we or us).

3. If you don’t agree to these Terms, you must refrain from using the Website.

4. We may change these Terms at any time by updating this page of the Website, and your continued use of the Website following such an update will represent an agreement by you to be bound by the Terms as amended.

2. ACCESS AND USE OF THE WEBSITE

You must only use the Website in accordance with these Terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with the Terms and any applicable laws.

3. YOUR OBLIGATIONS

You must not: 1. copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without our express consent; 2. use the Website for any purpose other than the purposes of browsing, selecting or purchasing goods; 3. use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity; 4. use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website; 5. use the Website with the assistance of any automated scripting tool or software; 6. act in a way that may diminish or adversely impact our reputation, including by linking to the Website on any other website; and 7. attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by: 1. gaining unauthorised access to Website accounts or data; 2. scanning, probing or testing the Website for security vulnerabilities; 3. overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or 4. instigate or participate in a denial-of-service attack against the Website.

4. INFORMATION ON THE WEBSITE

While we will use our best endeavours to ensure the Website is as up-to-date and accurate as possible, you acknowledge and agree that from time to time, you may encounter the following issues:

1. the Website may have errors or defects;
2. the Website may not be accessible at times;
3. messages sent through the Website may not be delivered promptly, or delivered at all;
4. information you receive or supply through the Website may not be secure or confidential; or
5. any information provided through the Website may not be accurate or true.

We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.

5. INTELLECTUAL PROPERTY

1. We retain ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

2. You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from us or as permitted by law.

6. LINKS TO OTHER WEBSITES

1. The Website may contain links to other websites that are not our responsibility. We have no control over the content of the linked websites and we are not responsible for it.
2. Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

7. SECURITY

We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

8. REPORTING MISUSE

If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

9. PRIVACY

You agree to be bound by our Privacy Policy, which can be found here.

10. LIABILITY

We make no warranties or representations about this Website or any of its content and will not be responsible to you or any third party for any direct or consequential loss suffered in connection with the use of this Website. To the maximum extent permitted by law, we each exclude each other from any liability that may arise due to your use of our Website and/or the information or materials contained on it.

11. GENERAL

11.1 GOVERNING LAW AND JURISDICTION

This agreement is governed by the law applying in New South Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

11.2 WAIVER

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

11.3 SEVERANCE

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

11.4 JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

11.5 ASSIGNMENT

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

11.6 ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

11.7 INTERPRETATION

1. (singular and plural) words in the singular includes the plural (and vice versa);

2. (gender) words indicating a gender includes the corresponding words of any other gender;

3. (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

4. (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

5. (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

6. (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;

7. (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;

8. (headings) headings and words in bold type are for convenience only and do not affect interpretation;

9. (includes) the word “includes” and similar words in any form is not a word of limitation;

10. (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision; and

11. (currency) a reference to $, or “dollar”, is to US currency, unless otherwise agreed in writing.

APP TERMS AND CONDITIONS

INTRODUCTION

Welcome to VideoTranslator! We are VIDEOTRANSLATORAI PTY LTD ABN 73 602663 141 and in these terms we refer to ourselves as (‘VideoTranslatorAI, ‘we’, ‘our’ or ‘us’) and we offer SaaS-based AI solutions that streamline multilingual teleconferencing and text translation, empowering clients to enhance global communication and maximise ROI on their international interactions. We focus on providing seamless, real-time communication across diverse languages and regions, known as “VideoTranslator” as described on our Website (Software).

These terms and conditions (Terms) govern your access to the Software and us providing you any other goods and services as set out in these Terms (‘Service’ or ‘Services’). You can view the most updated version of our Terms and Conditions at https://videotranslator.ai/terms-and-conditions/ (Website). Please read these terms and conditions carefully before agreeing to proceed with your Service.

The Service we provide is the VideoTranslator package or product selected by you and agreed between us by means of the Website which may be either:

1. an ongoing and recurring Service, referred to in these Terms as a “Subscription”; or

2. a ‘pay as you go’ pre-paid model, referred to in these Terms as a “PAYG Service”.

Please note that if your Service is a Subscription, then your Subscription will continue to renew indefinitely, and you will continue to incur Subscription Fees, unless you notify us that you want to cancel your Subscription in accordance with clause 14. Please ensure you contact us if you want to cancel your Subscription.

1. READING AND ACCEPTING THESE TERMS

1. In these Terms, capitalised words and phrases have the meanings given to them where they are followed by bolded brackets, or as set out in the Definitions table at the end of these Terms.

2. By clicking the tick box below or clicking the “I accept these Terms” button on our Website, paying for your Service or otherwise accepting the benefit of any part of your Service, you agree to be bound by these Terms which form a binding contractual agreement between you the person acquiring a Service or the company you represent and are acquiring the Service on behalf of (‘you’ or ‘your’) and us.

3. We may change these Terms at any time by notifying you, and your continued use of the Solution following such an update will represent an agreement by you to be bound by the Terms as amended.

2. ELIGIBILITY

1. By accepting these Terms, you represent and warrant that:

   1. you have the legal capacity and authority to enter into a binding contract with us; and
   2. you are authorised to use the payment you provided when purchasing a Service.

2. The Software is not intended for unsupervised use by any person who has previously been suspended or prohibited from using the Software.

3. If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “your” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Solution on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

4. However, please note that if you are an ‘enterprise’ customer, the scope of the Services may not be appropriate for you. We instead recommend that you contact us on our Website for a bespoke solution that can suit your needs.

3. DURATION OF THE SERVICES

3.1 SUBSCRIPTION USERS

1. If you have paid for a Subscription, then the following clauses will apply:

   1. Your Subscription and these Terms commence on the date you agree to be bound by these Terms (as set out at the beginning of these Terms) and continues for the Subscription Period and any Renewal Periods applicable, unless terminated earlier in accordance with clause 14.

   2. Subject to clause 3.1(c), upon expiration of the Subscription Period, this agreement will automatically and indefinitely renew on an ongoing basis for a period equal to the Subscription Period (Renewal Period).

   3. This agreement will not automatically renew on expiry of the Subscription or Renewal Period (Renewal Date), if either party provides a written cancellation notice at least 10 Business Days prior to the Renewal Date.

   4. At least 7 Business Days prior to the expiry of the Renewal Date, we will provide you with advanced written notice of the agreement renewing and any applicable changes to the Subscription Fees or these Terms (Renewal Notice).

3.2 PAYG Service users

If you are on or have paid for a PAYG Service, then these Terms commence on the date you agree to be bound by these Terms (as set out at the beginning of these Terms) and continues until the expiry or use of all your Credits in accordance with clause 6.2(g) or is otherwise terminated earlier in accordance with clause 14.

4. THE SOLUTION

4.1 SCOPE OF SERVICE AND THE SOLUTION

1. We will provide you, to the extent described in your Service and the Software. This may include:

   1. VideoTranslator’s Real-time Transcription;
   2. VideoTranslator’s Real-time Translation;
   3. VideoTranslator’s Real-time AI Voiceover; and/or
   4. any other features, products or services set out on the Website or otherwise included in the scope of each Service, (in these Terms, we refer to this together as the Solution).

2. If you have paid for a Subscription, then your Subscription includes the benefits and limitations of your Subscription tier as set out on our Website, or as otherwise communicated to you when you subscribe for your Subscription (and as amended from time to time by notice to you) (Subscription Tier).

3. If you have paid for a PAYG service, then the scope and limitations of the PAYG Service is set out on our Website. Additionally, if your Subscription is downgraded at any time in accordance with clause 13, your Subscription will automatically default to a PAYG Service unless:

   1. you renew your Subscription with us; or
   2. cancel your Service with us in accordance with 14.

4.2 ACCOUNT REGISTRATION

1. To use the Solution, you are required to sign-up, register and receive an account through the Website (an Account).

2. Where permitted, you may sign up for a VideoTranslator Account using your Google account (Social Media Account). If you choose to use your Social Media Account to sign up for a VideoTranslator Account, you authorise us to access and use certain Social Media Account information, including but not limited to your Social Media Account profile.

3. (Provide Information) As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, photos and video, audio files, profile information, payment details, and other information as determined by us from time to time.

4. (Warranty) You warrant that any information you give to us in the course of completing the Account registration process is accurate, honest, correct and up-to-date.

5. (Acceptance) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.

4.3 MAINTAINING YOUR ACCOUNT

1. You agree that you’re solely responsible for:

   1. payment of and maintaining the sufficient number of Credits to use the Solution;
   2. maintaining the confidentiality and security of your VideoTranslator Account information and your password; and
   3. any activities and those of any third party that occur through your VideoTranslator Account, whether those activities have been authorised by you or not.

2. You also agree to let us know if you detect any unusual activity on your VideoTranslator Account as soon as you become aware of it.

3. We won’t be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your VideoTranslator Account information or your password.

4. VideoTranslator may, in its absolute discretion, suspend or cancel your VideoTranslator Account for any reason, including for any failure to comply with these terms.

4.4 DISCLAIMER

You acknowledge and agree that: 1. it is your responsibility to regularly review, make payment of and ‘top up’ your number of Credits to avoid any interruption to your use of the Solution, whether that includes any real-time transcriptions or real-time translations; 2. any information provided to you as part of or in connection with the Solution or the Services is general in nature, may not be suitable for your circumstances and does not constitute financial, legal or any other kind of professional advice; and 3. it is your responsibility to comply with applicable Laws relevant to your business, including industrial relations Laws and privacy Laws.

4.5 SOFTWARE

1. We may from time to time, in our absolute discretion, release enhancements to the Software, meaning an upgraded, improved, modified or new versions of the Software (Enhancements). Any Enhancements to the Software will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and credits will not be provided for such downtime.
2. We may change any features of the Solution at any time on notice to you.

4.6 SUPPORT SERVICES

We will provide general support where reasonably necessary to resolve technical issues with the Software (Support Services). Unless otherwise agreed in writing:

1. we will take reasonable steps to provide Support Services where necessary (you must first endeavour to resolve any issues with the Software internally and we will not assist with issues that are beyond our reasonable control);
2. we will use our best endeavours to respond to requests for Support Services and you acknowledge that we may not be available 24/7 or respond within a particular time frame;
3. you are responsible for all internal administration and managing access, including storing back-up passwords and assisting your Users to access and use the Software; and
4. you will not have any claim for delay to your access to the Software due to any failure or delay in Support Services.

5. HOSTING AND OBLIGATIONS

5.1 DATA HOSTING

We will store User Data you upload to the Software using a third party hosting service selected by us (Hosting Services), subject to the following terms:

1. (hosting location) You acknowledge and agree that we may use storage servers to host the Software through cloud-based services, and potentially other locations outside Australia.
2. (service quality) While we will use our best efforts to select an appropriate hosting provider, we do not guarantee that the Hosting Services will be free from errors or defects or that User Data will be accessible or available at all times.
3. (security) We will use our best efforts to ensure that User Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage or alteration to User Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.
4. (backups & disaster recovery) In the event that User Data is lost due to a system failure (e.g. a database or webserver crash), we cannot guarantee that any backup will be available, or if available that such a backup will be free from errors or defects.

5.2 CLIENT OBLIGATIONS

You agree to: 1. provide us with all documentation, information and assistance reasonably required by us to perform the Services; and 2. provide us with access to any third party or other accounts used by you (including log-in details and passwords), as is reasonably required by us to perform the Services.

5.3 CLIENT MATERIAL

1. You warrant that all information, documentation and other Material you provide to us for the purpose of receiving the Solution is complete, accurate and up-to-date.

2. You release us from all liability in relation to any loss or damage arising out of or in connection with the Solution, to the extent such loss or damage is caused or contributed to by information, documentation or any other Material provided by you being incomplete, inaccurate or out-of-date.

5.4 YOUR OBLIGATIONS

1. You must, and must ensure that all Users, comply with these Terms at all times. You acknowledge and agree that we will have no liability in respect of any damage, loss or expense which arises in connection with your, your Personnel’s, or any User’s, breach of these Terms, and you indemnify us in respect of any such damage, loss or expense.

2. You must not, and must not encourage or permit any User, Personnel or any third party to, without our prior written approval:

   1. upload sensitive information or commercial secrets using the Software;
   2. upload any inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist material using the Software;
   3. use the Software for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes;
   4. upload any material that is owned or copyrighted by a third party;
   5. make copies of the Software;
   6. adapt, modify or tamper in any way with the Software;
   7. remove or alter any copyright, trade mark or other notice on or forming part of the Software or Documentation;
   8. act in any way that may harm our reputation or that of associated or interested parties or do anything at all contrary to the interests of us or the Software;
   9. use the Software in a way which infringes the Intellectual Property Rights of any third party;
   10. create derivative works from or translate the Software;
   11. publish or otherwise communicate the Software to the public, including by making it available online or sharing it with third parties;
   12. integrate the Software with third party data or Software, or make additions or changes to the Software, (including by incorporating APIs into the Software) other than integrating in accordance with any instructions provided by us in writing;
   13. intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment in connection with the Software;
   14. sell, loan, transfer, sub-licence, hire or otherwise dispose of the Software to any third party, other than granting a User access as permitted under these Terms;
   15. decompile or reverse engineer the Software or any part of it, or otherwise attempt to derive its source code;
   16. share your Account or Account information, including log in details or passwords, with any other person and that any use of your Account by any person who is not the account holder is strictly prohibited. You must immediately notify us of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Solution’s security;
   17. use the Solution for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes);
   18. make any automated use of the Solution and you must not copy, reproduce, translate, adapt, vary or modify the Solution without our express written consent;
   19. attempt to circumvent any technological protection mechanism or other security feature of the Software.

If you become aware of misuse of your Solution by any person, any errors in the material on your Solution or any difficulty in accessing or using your Service, please contact us immediately using the contact details or form provided on our Website.

3. You agree, and you must ensure that all your Users agree:
   1. to comply with each of your obligations in these Terms;
   2. to sign up for an Account in order to use the Solution;
   3. that information given to you through the Software, by us or another User, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
   4. that we may cancel your, or any User’s, Account at any time if we consider, in our absolute discretion, that you or they are in breach of, or are likely to breach, this clause 5.2.

6. FEES AND PAYMENT

6.1 GENERAL

1. In exchange for the Services and to purchase Credits, you must pay the fees to us in the amounts specified on the Website for your respective Service (the Fees). Subject to the relevant Service selected or otherwise provided to you, the term “Fees” in these Terms is a reference to PAYG Service Fees and Subscription Fees.

2. Unless otherwise stated, all Fee values are in United States Dollar (USD).

3. You will be charged in your local currency based on the current exchange rate applied by our Online Payment Provider.

4. You acknowledge and agree that:

   1. any exchange rates provided on the Website are provided by a third-party provider, being Amazon Web Services, and as they may fluctuate, such exchange rates are indicative only; and
   2. the actual exchange rate applied by the Online Payment Provider may be higher than the indicative rate.

6.2 CREDIT PAYMENT SYSTEM

1. Once the Fees are paid, that amount will be loaded into your Account in the form of VideoTranslator’s in-app currency, called ‘Credits’ which you need in order to use the Solution.

2. The number of Credits you have in your account at any given time is your ‘Credit Balance’.

3. (Credit Value) The value of your Credits will depend on the type of Service you have selected and will be calculated in the amounts and rates set out on the Website. For example, if you are on a PAYG Service, then the Fees will generally be higher for you to purchase same number of Credits than you would on a Subscription.

4. The relevant number of Credits required for the Solution will also depend on the following:

   1. the feature, activity or Software you are using (for example, Real-Time Transcriptions, etc.);
   2. the number of persons or participants in a call;
   3. the duration of the call;
   4. the format of the call (audio or visual);
   5. the number of languages and translation events being used;
   6. the number of AI events that occur during a call; and/or
   7. any other factors set out on the Website.

5. (Insufficient Credit Balance) If there is insufficient Credit Balance to continue using the Solution and your Service is:

   1. a PAYG Service, then the relevant Software will stop and cease providing services until you pay the Fees to purchase additional Credits; or
   2. a Subscription, then clause 6.4(d) will apply.

6. (Expiration of Credits for Subscriptions) If you purchase Credits under a Subscription Service, you acknowledge and accept that Credits will expire at the end of each Subscription Period and any unused Credits will not roll over to a subsequent Subscription Period or be refunded.

7. (Expiration of Credits for PAYG Services) If you purchase Credits under a PAYG Service or revert to a PAYG Service, you acknowledge and accept that Credits will automatically expire one (1) year from the date of purchase and unused Credits will not be refunded.

6.3 PAYG SERVICE FEES

8. All PAYG Service Fees must be paid in advance and are non-refundable for change of mind.

9. PAYG Services require a minimum PAYG Service Fee amount to be paid (Minimum PAYG Service Fee). The Minimum PAYG Service Fee is set out on our Website.

10. You acknowledge and accept that the Minimum PAYG Service Fee represents the minimum amount required to access and reasonably usenthe Solution without interruption due to insufficient Credits.

11. We reserve the right to amend the Minimum PAYG Service Fee on the Website from time to time, and as such we encourage you to check our Website regularly to ensure that you are aware of our most current Minimum PAYG Service Fee to avoid any confusion or interruptions to your Service.

6.4 SUBSCRIPTION FEES

1. All Subscription Fees must be paid in advance and are non-refundable for change of mind.

2. The amount payable for your Subscription Fees will depend on the relevant Subscription Tier selected.

3. Unless otherwise agreed in writing, the Subscription Fees are due and payable on a recurring basis for the duration of your Subscription, with the first payment being due on the first day of the Subscription Period and at the beginning of every Renewal Period thereafter.

4. When your Account reaches the Minimum Credit Balance, we will automatically debit from your nominated payment method the pre-agreed amount of the Subscription Fees based on the Subscription Tier you are on. You authorise us to perform this transaction. You may choose to opt-out from auto-renewal via the Software. However, we strongly recommend that you leave the auto-renewal on to avoid interruptions of the VideoTranslator Solution to you and your call participants.

5. To ensure that you are provided an uninterrupted experience of the Solution, your Subscription will continue to renew on an automatic indefinite basis unless you notify us that you wish to cancel in accordance with this clause 6 (Automatic Renewal).

6. While your Subscription is maintained, your Subscription Fees will continue to be debited either at the beginning of each Renewal Period or when you reach out minimum Credit Balance from the payment method you nominated when you registered for an Account.

7. By signing up for a recurring Subscription, you acknowledge andagree that your Subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to your cancellation of your Subscription.

8. If you fail to cancel your Subscription prior to a Renewal Period and you are charged recurring charges, you have up to 5 Business Days from the date of that renewal to cancel your Subscription by contacting us through our Website (Grace Period). If you cancel your Subscription within the Grace Period, please contact us via our Website to request a refund for any recurring fees charged to you during the Grace Period.

9. We may, from time to time, change our Subscription Fees and provide you with 5 Business Days notice prior to the changes. During this time, you have the opportunity to cancel your Subscription with us. If you do not cancel your Subscription before the new Subscription Fees take effect, the Grace Period in clause 6.4(h) will apply.

6.5 LATE PAYMENTS

We reserve the right to suspend all or part of the Solution indefinitely if you fail to pay any Fees in accordance with this clause 6.

6.6 GST

Unless otherwise indicated, the Fees do not include GST. In relation to any GST payable for a taxable supply by us, you must pay the GST subject to us providing a tax invoice.

6.7 CARD SURCHARGES

We reserve the right to charge credit card surcharges in the event payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

6.8 ONLINE PAYMENT PARTNER

1. We may use third-party online payment partner, currently Stripe (Online Payment Partner) to process and collect the Fees.

2. Provided that the Service Provider has notified the Client of such Third Party Terms and provided the Client with a copy of those terms, you acknowledge agree that:

   1. the processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner, which can be found here;
   2. you release us and our Personnel in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment; and
   3. We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.

3. You have the right to reject any terms and conditions of the Online Payment Partner. If you reject those terms, we cannot provide you with the Service and clause 14 will apply.

7. UPLOADED MATERIAL

7.1 WARRANTIES

By providing or posting any information, Material or other content in connection with the Software (Uploaded Material), you represent and warrant that, and must ensure that all Users make equivalent representations and warranties:

1. you are authorised to provide the Uploaded Material (including by being authorised to provide any services that you represent you provide);
2. any Uploaded Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;
3. the Uploaded Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;
4. the Uploaded Material is free from any material that may harm our reputation or that of associated or interested parties;
5. the Uploaded Material is not “passing off” of any product or service and does not constitute unfair competition;
6. the Uploaded Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, Confidential Information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;
7. the Uploaded Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the Solution or any network or system; and
8. the Uploaded Material does not breach or infringe any applicable Laws.

7.2 LICENCE

1. You grant, and must ensure that all Users grant, to us a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in any Uploaded Material in order for us to use, exploit or otherwise enjoy the benefit of such Uploaded Material.

2. If it is determined that you retain moral rights (including rights of attribution or integrity) in any Uploaded Material, you release us from any and all claims that you could assert against us by virtue of any such moral rights, and you must ensure that all Users grant an equivalent release.

3. You indemnify us against all damages, losses, costs and expenses incurred by us arising in connection with any third party claim that Uploaded Material infringes any third party’s Intellectual Property Rights.

7.3 REMOVAL

1. The Software acts as a passive conduit for the online distribution of Uploaded Material and has no obligation to screen Uploaded Material. However, we may, in our absolute discretion, review and remove any Uploaded Material from the Solution at any time without giving any explanation or justification for removing the Uploaded Material, including if we determine that the Uploaded Material infringes a third party’s Intellectual Property Rights, or is reasonably likely to.

2. You agree that you are responsible for keeping and maintaining records of Uploaded Material.

8 INTELLECTUAL PROPERTY AND DATA

8.1 SOFTWARE CONTENT INTELLECTUAL PROPERTY

1. (Our ownership) We retain ownership of all Materials provided to you throughout the course of your Service in connection with the Software (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Software Content) and reserve all rights in any Intellectual Property Rights owned or licensed by us in the Software Content not expressly granted to you.

2. (Licence to you) You are granted a licence to the Software Content, for the Number of Solution Uses, and you may make a temporary electronic copy of all or part of any materials provided to you for the sole purpose of viewing them and using them for the purposes of the Software. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish those materials or any Software Content without prior written consent from us or as otherwise permitted by law.

8.2 USER DATA

Our Rights and Obligations

1. You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use User Data to the extent reasonably required to provide the Solution, and for our internal business purposes, including to improve the Solution and our other products and services, and including to apply machine learning and other analytics processes to the User Data, to gain commercial insights and other associated learnings, and to improve the Solution, our business and our other products and services.

2. We reserve the right to remove any User Data at any time, for any reason, including where we deem User Data to be inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist.

Your Obligations and Grant of Licence to Us

1. You are responsible for ensuring that:

   1. you share User Data only with intended recipients; and
   2. all User Data is appropriate and not in contravention of these Terms.

2. You:

   1. warrant that our use of User Data will not infringe any third-party Intellectual Property Rights; and
   2. indemnify us from and against all losses, claims, expenses, damages and liabilities (including any taxes, fees or costs) which arise out of such infringement.

9. THIRD PARTY terms

1. If we are required to acquire goods or services supplied by a third party, you may be subject to the terms and conditions of that third party (‘Third Party Terms’). This includes but is not limited to:

   1. OpenAI;
   2. DeepL;
      1. DeepL Pro Terms and Conditions; and
      2. DeepL Free Services Terms of Use;
   3. Microsoft.

2. Provided that we have notified you of such Third Party Terms and provided you with a copy of those terms, you agree to any Third Party Terms applicable to any goods or services supplied by a third party that we acquire as part of providing the Solution to you and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

3. You have the right to reject any Third Party Terms. If you reject the Third Party Terms, we cannot provide the Solution to you and clause 14 will apply.

10. CONFIDENTIALITY

1. Except as contemplated by these Terms, a party must not, and must not permit any of its Personnel, use or disclose to any person any Confidential Information disclosed to it by the other party without the disclosing party’s prior written consent.

2. Each party must promptly notify the other party if it learns of any potential, actual or suspected loss, misappropriation or unauthorised access to, or disclosure or use of Confidential Information or other compromise of the security, confidentiality, or integrity of Confidential Information.

3. The notifying party will investigate each potential, actual or suspected breach of confidentiality and assist the other party in connection with any related investigation.

11. PRIVACY

1. We collect personal information about you in the course of providing you with the Solution, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy which can be found at: https://videotranslator.ai/en/terms-and-conditions/#privacy-policy/

2. Our Privacy Policy contains more information about how we use, disclose and store your personal information and details how you can access and correct your personal information.

3. By agreeing to these Terms, you agree to our handling of personal information in accordance with our Privacy Policy.

12. LIABILITY

12.1 WARRANTIES AND LIMITATIONS

1. (Warranties) We warrant that:

   1. during the Subscription Period or term of the Service, the Software will perform substantially in accordance with the Website;

   2. during the Subscription Period or term of the Service, the Solution will be provided as described to you in, and subject to, these Terms; and

   3. to our knowledge, the use of the Software in accordance with these Terms will not infringe the Intellectual Property Rights of any third party.

2. (Errors) We will correct any errors, bugs or defects in the Software which arise during your Service and which are notified to us by you, unless the errors, bugs or defects:

   1. result from the interaction of the Software with any other solution or computer hardware, software or services not approved in writing by us;

   2. result from any misuse of the Software; or

   3. result from the use of the Software by you other than in accordance with these Terms.

3. (Service Limitations) While we will use our best endeavours to ensure the Solution is working for its intended purpose, you acknowledge and agree that from time to time, you may encounter the following issues:

   1. the Solution may have errors or defects;

   2. the Solution may not be accessible at times;

   3. messages sent through the Solution may not be delivered promptly, or delivered at all;

   4. information you receive or supply through the Solution may not be secure or confidential; or

   5. any information provided through the Solution may not be accurate or true.

4. (Exclusion) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in these Terms are excluded.

5. (Consumer law) Nothing in these Terms is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, the Client may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services provided.

12.2 LIABILITY

1. To the maximum extent permitted by law and subject to clause 12.2(b), the total liability of each party in respect of loss or damage sustained by the other party in connection with these Terms or the Solution is limited to the total Fees paid to us by you in the 6 months preceding the date of the event giving rise to the relevant liability.

2. Clause 12.2(a) does not apply to your liability in respect of loss or damage sustained by us arising from your breach of:

   1. third party intellectual property rights; or
   2. clauses 2, 4.2, 4.3, 4.4(c), 5, 6, 7, 8, 9, and 10.

12.3 CONSEQUENTIAL LOSS

To the maximum extent permitted by law, neither party will be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue in connection with these Terms or any goods or services provided by us, except:

1 in relation to a party’s liability for fraud, personal injury, death or loss or damage to tangible property; or

2. to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth).

13. CHANGES TO YOUR SERVICE

13.1 REFUNDS

1. Once the Fees have been debited from your Account, all Subscription Fees and PAYG Service Fees are non-refundable for failure to use or change of mind. Please let us know if you have any issues with our Services that you think should entitle you to a refund and we’ll consider your situation.

13.2 AMENDING YOUR SERVICE

1. You may notify us that you would like to upgrade, downgrade or otherwise amend your Service or Subscription Tier at any time. If you do, we will:

   1. take reasonable steps to promptly provide you with access to the new Service or Subscription Tier; and

   2. upon providing such access, apply the new, relevant Fees, to the Renewal Period immediately following the period in which your access to the new Service or Subscription Tier was provided, and if applicable, you will be charged at the new Subscription Fee in every subsequent Renewal Period.

2. If you choose to downgrade or otherwise amend your Service or Subscription Tier, then access to the Service or new Subscription Tier and the new Fees will kick in at the start of the next Renewal Period or as you use the Solution, unless we notify you otherwise. We generally do not pro-rate downgrades in between Renewal Periods, however we reserve the right to from time to time.

3. If you choose to downgrade or otherwise amend your Service or Subscription Tier, you acknowledge and agree we are not liable, and you release us from all claims in relation to, any loss of content, features, or capacity, including any User Data.

14. CANCELLATION

14.1 CANCELLATION AT ANY TIME

Either party may cancel or terminate your Service for convenience by providing 10 Business Days notice to the other party.

14.2 CANCELLATION FOR BREACH

1. Either party may cancel your Service immediately by written notice if there has been a Breach of these Terms.

2. A “Breach” of these Terms means:

   1. a party (Notifying Party) considers the other party (or any of its Personnel or Users) is in breach of these Terms and notifies the other party;

   2. the other party is given 10 Business Days to rectify the breach; and

   3. the breach has not been rectified within 10 Business Days or another period agreed between the parties in writing.

14.3 EFFECT OF TERMINATION

Upon termination of this agreement:

1. you will no longer have access to the Software, your Account or your User Data and we will have no responsibility to store or otherwise retain any User Data (and you release us in respect of any loss or damage which may arise out of us not retaining any User Data beyond that point);

2. unless agreed in writing, any Subscription Fees that would otherwise have been payable after termination for the remainder of the relevant Renewal Period will remain payable and, to the maximum extent permitted by law, no Fees (whether they are PAYG Service Fees or Subscription Fees) already paid will be refundable; and

3. each party must comply with all obligations that are by their nature intended to survive the end of this agreement.

15. DISPUTE RESOLUTION

1. A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.

2. A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.

3. Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.

16. FORCE MAJEURE

1. We will not be liable for any delay or failure to perform its obligations under this agreement if such delay or failure arises out of a Force Majeure Event. 

2. If a Force Majeure Event occurs, we must use reasonable endeavours to notify you of:

   1. reasonable details of the Force Majeure Event; and

   2. so far as is known, the probable extent to which We will be unable to perform or be delayed in performing its obligations under this agreement.

3. Subject to compliance with clause 16(b), our relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.

4. For the purposes of this agreement, a ‘Force Majeure Event’ means any:

   1. act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;

   2. strikes or other industrial action outside of the control of us;

   3. war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or

   4. any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of us, to the extent it affects our ability to perform our obligations.

17. NOTICES

1. A notice or other communication to a party under these Terms must be:

   1. in writing and in English; and

   2. delivered via email to the other party, to the email address specified in the Order, or if no email address is specified in the Order, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

2. Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

   1. 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or

   2. when replied to by the other party,

whichever is earlier.

18. GENERAL

18.1 GOVERNING LAW AND JURISDICTION

This agreement is governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

18.2 WAIVER

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

18.3 SEVERANCE

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

18.4 JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

18.5 ASSIGNMENT

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

18.6 ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

18.7 INTERPRETATION

1. (singular and plural) words in the singular includes the plural (and vice versa);

2. (currency) a reference to $; or “dollar” is a reference to the United States Dollar (USD);

3. (gender) words indicating a gender includes the corresponding words of any other gender;

4. (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

5. (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

6. (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

7. (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;

8. (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;

9. (headings) headings and words in bold type are for convenience only and do not affect interpretation;

10. (includes) the word “includes” and similar words in any form is not a word of limitation; and

11. (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.

DEFINITIONS

PRIVACY POLICY

1. INTRODUCTION

This document sets out the privacy policy of VIDEOTRANSLATORAI PTY LTD ACN 602 663 141 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). For the purposes of applicable data protection law, (in particular, the General Data Protection Regulation (EU) 2016/679 (the “GDPR”)) and the UK Data Protection Act 2018), your data will be controlled by us.

This privacy policy applies whenever we collect your personal information and/or personal data (your personal data). This includes between you, the visitor to this website or user of our applications (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website and application (and also where we are directed by a third party to process your personal data). This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and the provision of our services to you.

We take our privacy obligations seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal data we collect may include the following:

1. name;
2. mailing or street address;
3. email address;
4. social media information;
5. telephone number and other contact details;
6. age;
7. date of birth;
8. credit card or other payment information;
9. information about your business or personal circumstances;
10. any information (including sensitive information such as health information) provided by you during a conversation which is translated, transcribed, or otherwise recorded by our application, including the use of our Real-time Transcription, Real-time Translation or Real-time AI Voiceover features;
11. information in connection with any client surveys, questionnaires and promotions you participate in;
12. when we use analytical cookies, your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
13. information about third parties; and
14. any other information provided by you to us via this website or our applications in the course of us providing services to you, or otherwise required by us or provided by you.

3. HOW WE COLLECT PERSONAL INFORMATION

We endeavour to ensure that information we collect is complete, accurate, accessible and not subject to unauthorised access.

We may collect personal data either directly from you, or from third parties, including where you:

1. use our application or otherwise engage us to perform services to you;
2. contact us through on our website;
3. communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
4. when you or your organisation offer to provide, or provides, services to us;
5. interact with our website, applications, services, content and advertising; and
6. invest in our business or enquire as to a potential purchase in our business.

We may also collect personal data from you when you use or access our website or applications or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website or application usage. For more information, please see our Cookie Policy.

If you are providing personal data or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal data or sensitive information to us to be collected, used, and disclosed in accordance with this Privacy Policy. We reserve the right to request evidence of this consent.

4. USE OF YOUR PERSONAL INFORMATION

1. We collect and use personal data for the following purposes:

   1. to provide services or information to you (including providing Real-time Transcription, Real-time Translation or Real-time AI Voiceover of your conversations);
   2. for record keeping and administrative purposes;
   3. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
   4. where we have your consent, including to send you marketing and promotional messages and other information that may be of interest to you. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
   5. for our legitimate interests including:
      1. to develop and carry out marketing activities and to conduct market research and analysis and develop statistics;
      2. to improve and optimise our service offering and customer experience;
      3. to send you administrative messages, reminders, notices, updates and other information requested by you;
      4. to consider an application of employment from you; and
      5. the delivery of our services.

2. For the avoidance of doubt, we will not use any information which is disclosed by you during a conversation using our Real-time Transcription, Real-time Translation, or Real-time AI Voiceover features for the purposes of training our own artificial intelligence models. However, where you provide consent to the disclosure of that information to a third party, that third party may process your information in accordance with their own policies.

5. SHARING YOUR DATA

3. We may share your personal data in certain circumstances, including as follows:

   1. to our third-party sub-processors to the extent that it is necessary to provide our services to you, including:
      1. OpenAI;
      2. DeepL;
         1. DeepL Pro Terms and Conditions; and
         2. DeepL Free Services Terms of Use;
      3. Microsoft;
   2. our professional advisors such as lawyers, accountants and auditors;
   3. our related entities; or
   4. any third parties you have consented personal data to be disclosed to.

4. We take care to work with such third parties who we believe maintain an acceptable standard of data security and require them not to use your personal information for any purpose except for those activities we have asked them to perform on our behalf.

5. We will not otherwise disclose your personal data unless:

   1. you have consented to us disclosing your personal data for particular circumstances;
   2. as needed in an emergency or in investigation suspected criminal activity;
   3. we are required to disclose under a subpoena, court order or other mandatory reporting requirements;
   4. we reasonably believe that disclosure of your personal data is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
   5. it is reasonably necessary for the establishment, exercise or defence of a legal claim; or
   6. it is otherwise authorised or required by law.

6. SECURITY

We take reasonable steps to ensure your personal data is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal data.

7. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

8. YOUR RIGHTS

You have various rights with respect to our use of your personal data:

1. Access: You have the right to obtain access to your information (if we’re processing it) and certain other information (similar to that provided in this privacy notice). This is so that you’re aware and can check that we’re using your information in accordance with data protection law.
2. Be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.
3. Rectification: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us using our contact form to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
4. Objecting: You also have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing.
5. Restricting: You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
6. Erasure: You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.
7. Portability: You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.
8. Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office.
9. Withdraw consent: If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.

You may, at any time, exercise any of the above rights, by contacting our email address provided below.

9. HOW LONG WE KEEP DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will securely destroy your personal data in accordance with applicable laws and regulations.

If you would like further information about our specific retention periods for your personal data, please contact us using our email address provided below.

10. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (‘EEA’)

To provide our services, we may transfer the personal data we collect to countries outside of the UK or EEA which do not provide the same level of data protection as the country in which you reside and are not recognised by the European Commission as providing an adequate level of data protection.

When we do this, we will make sure that it is protected to the same extent as in the EEA and UK as we will put in place appropriate safeguards to protect your personal data, which may include standard contractual clauses.

For more information, please contact us at our email address provided below.

11. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal data, or make a complaint, please contact us using the details set out below:

Email: hello@videotranslator.ai

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy. Where we make any significant changes, we will endeavour to notify you by email.

COOKIES POLICY

1. INTRODUCTION

1. This document sets out the Cookies Policy of VIDEOTRANSLATORAI PTY LTD ACN 602 663 141 (referred to in this cookies policy as ‘we’, ‘us’, or ‘our’).

2. This Cookies Policy applies when you use our website or our applications accessible at www.videotranslator.ai (“Website”) and describes the types of cookies we use on our Website, how we use them, and how you can control them.

3. We may update this Cookies Policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current Cookies Policy.

2. TYPES OF COOKIES WE USE

A cookie is a small file that’s stored on your computer or device when you visit a website that uses cookies. We may use several different cookies on our Website, for the purposes of website functionality, performance, advertising, and social media or content cookies. Cookies enhance your experience on our Website, as it allows us to recognise you, remember your details and preferences (for example, your log-in details), and provide us with information on when you’ve visited and how you’ve interacted with our Website.

The below table sets out the type of cookies we may collect on our Website.

3. HOW LONG WILL COOKIES REMAIN ON MY DEVICE?

The amount of time that a cookie remains on your computer or device depends on the type of cookie – cookies are either “persistent” or “session” cookies. Persistent cookies last until they expire or are deleted, so they may remain on your device for as little as 10 minutes to several years. Session cookies last until you stop browsing, so just for the relevant session.

4. HOW DO THIRD PARTIES USE COOKIES ON THE WEBSITE?

We may use third party analytics cookies to collect information about your interaction with our Website. We also may use Google Analytics and other third-party analytics providers to help process data. To find out more, see How Google uses data when you use our partners’ sites or apps.

5. HOW DO I CONTROL COOKIES?

1. Usually, you can control and manage cookies through your browser. You can control whether or not your browser accepts cookies, how to filter and manage cookies, and how to delete cookies at the end of a session.

2. If you remove or block cookies, this may negatively impact your experience of our Website and you may not be able to access all parts of our Website.

3. Many third party advertising services allow you to opt out of their tracking systems, by giving you the opportunity to opt out by way of a pop-up before downloading cookies to your device.

6. CONTACT US

1. For further information about our Cookies Policy or practices, please contact us using the details set out below:

   1. Name: VideoTranslator Support
   2. Email: hello@videotranslator.ai

2. Our Cookies Policy was last updated on 14 May 2025